FAQ's
Greendale Self Storage FAQs
We offer secure, flexible self storage in a range of unit sizes. Choose the space that suits you, book online and move in on your chosen date.
Choosing and booking a unit:
What size storage unit do I need?
Our units range from 34 sq ft to 230 sq ft. Our most popular size is 63 sq ft, roughly half the floor area of a standard shipping container. If you are unsure which size you need, call us on 01200 440044 and we will be happy to advise you.
Can I view a unit before booking?
Yes. We welcome viewings. Please arrange an appointment so we can make sure a member of the team is available to show you around.
What is the difference between an indoor unit and a drive up unit?
Indoor units are inside a building. You may need to carry your belongings or use a trolley to reach your unit. Drive up units are outside, so you can park at or close to the unit to unload.
Can I change to a larger or smaller unit later?
Yes. If you need more space or want to downsize, contact us and we will help you move to another unit, subject to availability.
Can I reserve a unit for a future move in date?
You can reserve a unit up to 10 days in advance. If you need to secure a unit further ahead, you will need to book it.
Is there a minimum rental period?
There is no minimum contract term. Storage is paid monthly in advance. You can cancel at any time, but you will need to empty your unit before your next payment date to avoid another monthly charge.
Can I book online?
Yes. Follow the instructions on our website to complete your booking online.
Can I book by phone?
Bookings are completed online. If you need help with the booking process, call us on 01200 440044 and a member of the Greendale Self Storage team will assist you.
Can I cancel before I move in?
Yes. You can cancel through your online account or call us on 01200 440044. You will not be charged if you cancel before your move in date.
Prices, payments and insurance
Is VAT included in the price shown?
Yes. The price shown at checkout includes VAT.
Do I need to pay a deposit or any upfront fees?
No deposit or additional upfront fee is required. Your first storage payment is taken on your move in date.
Is insurance included in the price?
No. Cover for your stored belongings is separate from the storage price. You can arrange cover through the option available when booking or use your own insurer.
Do I need to insure my belongings?
Yes. Our terms require you to insure the belongings you store. You can choose the cover option available when booking or arrange suitable cover with your own insurer. Please check that your policy covers items kept in self storage.
What payment methods do you accept?
You can pay using a major debit or credit card.
When will my monthly payment be taken?
Your first payment is taken on your move in date. Subsequent payments are taken monthly on the corresponding date.
What happens if my card payment fails?
You will receive an email to let you know. Our payment system will try the card again. If the payment still does not go through, a member of our team will contact you.
Can I change my payment card?
Yes. Log in to your Greendale Self Storage account and update your card under “View Payment Details”. If you need help, call us on 01200 440044.
How long does a promotional price last, and what will I pay afterwards?
Our promotions vary. Check the details of the offer when you book. Once the promotional period ends, your payments return to the full price for your unit.
Moving in and getting access:
Can I start storing items on the same day I book?
Your move in date will normally be at least 48 hours after you book. If you need access sooner, call us on 01200 440044 and we will see what we can do.
What do I need to bring on moving in day?
Bring the belongings you plan to store and your move in email, which contains the instructions you need to access your unit.
Will I need to show ID when I arrive?
No. ID checks are completed online during booking.
How do I get into the site and find my unit?
The main gates open automatically during access hours. Before you move in, we will email you your unit number, a site map, instructions for finding your key and the unique code needed to retrieve it. If your unit is inside the building, your move in instructions will also explain how to use your access PIN. If you have any questions, call us on 01200 440044.
Why will the gates not open?
The gates are closed outside access hours and on bank holidays. If you are visiting during access hours and the gates do not open, call us on 01200 440044.
What should I do if my access PIN does not work, or I lose my key?
Call the Greendale Self Storage team on 01200 440044 and we will help you.
Will a member of staff be on site when I arrive?
Please do not assume someone will be on site unless you have arranged to meet a member of the team. If you would prefer someone to show you around on your first visit, contact us in advance to arrange an appointment.
Can a removal company bring my belongings to the site?
Yes. Please make sure the removal team has the access information it needs and can visit during our access hours. Speak to us before booking a large vehicle so we can check the route to your unit.
Opening hours:
When can I access my unit?
Our regular access hours are Monday to Saturday, 8.30am to 5.30pm, and Sunday, 10am to 4pm. The site is closed on bank holidays.
How often can I visit my unit?
You can visit as often as you need during access hours.
What happens if I am still at my unit after closing time?
You can leave the unit and site, but you cannot re-enter after closing. Please allow enough time to finish loading or unloading before the site closes.
Vehicles, loading and facilities:
Can I bring a Luton van or removal lorry onto the site?
Vehicles up to 7.5 tonnes can enter the site, but larger vehicles may not be able to reach every unit. Please contact us before bringing a Luton van or lorry so we can advise you on access to your particular unit.
Are there vehicle height or access restrictions?
The route to some units is unsuitable for larger vehicles. If you will be using a Luton van or larger vehicle, contact us before arriving. We may be able to suggest a more suitable unit, subject to availability.
How close can I park to my unit?
You can park at or near most drive up units. Some indoor units are reached on foot, and trolleys are available to help you move your belongings.
Are there stairs, lifts or narrow doorways on the way to my unit?
There are no stairs or lifts on the route to our units. If you have particularly large items, please ask us about access and door dimensions before booking.
Are there trolleys on site?
Yes. Trolleys are available to help you load and unload.
Will someone help me load or unload?
Please plan to load and unload your belongings yourself. A member of staff may not be on site when you arrive.
Do you sell boxes or packing materials?
Not at the moment.
Does my unit have lighting or an electrical socket?
Lighting is available in the indoor unit areas. Electrical sockets are not available for customer use in storage units.
Storing your belongings:
What am I not allowed to store?
You must not store hazardous, flammable, illegal or stolen items, among other prohibited goods. Please read our terms and conditions for the full list. If you are unsure about an item, contact us before storing it.
Can I store business stock, equipment or tools?
Yes. We welcome business customers who need space to store stock, tools or equipment, provided the items comply with our terms and conditions.
Can I store furniture, mattresses and electrical appliances?
Yes. Please make sure your belongings are clean and dry before putting them into storage.
Can I store a motorbike or other vehicle?
We do not offer general vehicle storage. You may store a motorbike inside a suitable unit if all fuel and fluids have been drained from it. Please speak to us before booking to confirm a suitable unit is available.
Can I store items containing batteries?
Please remove batteries from items before storing them. If a battery cannot be removed, contact us before bringing the item to the site.
Can someone else access my unit?
You may authorise someone else to visit your unit. You are responsible for anyone you allow to access the site or your unit. Contact us if you need help arranging access.
How secure are the units and the site?
Each unit has its own padlock. The site is within a gated compound and has more than 25 CCTV cameras in operation.
Can I receive deliveries at the site?
You can arrange a delivery of belongings to be stored, but you must be at the site to receive it. We cannot accept deliveries on your behalf.
Can a courier or removal company collect items from my unit?
Yes, if you have authorised them and given them the access information and unit key they need. Collections must take place during access hours.
Can I pack orders or carry out work in my unit?
Our units are for storage. You can store business stock, but you cannot use a unit or the site as a business workspace.
What should I do if I notice a leak, damage or a security concern?
Call us immediately on 01200 440044.
Moving out:
How much notice do I need to give?
You can cancel at any time. To avoid another monthly payment, cancel your subscription and empty your unit before your next payment date.
How do I cancel future payments and move out?
Log in to your Greendale Self Storage account and cancel your subscription. Then remove all your belongings and return your key. If you need help, call us on 01200 440044.
Can I move out immediately and receive a refund?
You can move out at any time during access hours. Storage is paid monthly in advance, and payments already made are non-refundable.
What should I do with my key when I move out?
Post it through the key drop box on the side of the office building.
Do I need to clean my unit before leaving?
Please remove all your belongings and leave the unit tidy. We will sweep and clean it before the next customer moves in.
What happens if I leave belongings behind?
You may be charged for cleaning or disposing of anything left in the unit. Please make sure it is completely empty before you leave.
Contact us:
How do I contact Greendale Self Storage?
Call or WhatsApp us on 01200 440044, or email mail@greendalestorage.co.uk.
Greendale Mill, Buck Street, Grindleton, Clitheroe, Lancashire, BB7 4QR